CUSTOMER SERVICE
Our customer service team is available to answer any questions you may have about our products, your orders, or delivery. Each piece we offer is unique, so we take the time to guide you with care and transparency.
You can contact us for:
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get additional information about an item
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track or modify an order
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report a delivery problem
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exercise your right of withdrawal
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any other requests related to your shopping experience
We will respond as soon as possible and make every effort to offer you a reliable, human and personalized service.
Do you have any questions?
We are here to answer your questions!
Call us at
0614116377
or send us an email at:
RETURNS
In accordance with the law, you have 14 days from the date of receipt of your order to exercise your right of withdrawal, without having to provide a reason. Items must be returned in their original condition, complete and undamaged. Return shipping costs are the responsibility of the buyer, unless the return is due to an error on our part. Items sold as unique or collectible pieces are not eligible for return if they have been damaged after receipt.
To exercise your right of withdrawal, please contact us via the form provided for this purpose.
FAQ
Do you ship internationally?
Yes. We offer international shipping. Shipping costs and delivery times vary depending on the destination country. Items are carefully packaged to ensure safe shipping, even for fragile items.
How do I return an item?
To return an item, simply contact us within 14 days of receiving your order to exercise your right of withdrawal. The item must be returned in its original condition, carefully packaged, and undamaged. Return shipping costs are the responsibility of the buyer, except in the case of an error on our part or an inaccurate description. Once the item has been received and verified, the refund will be issued to the original payment method.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing the tracking number and a link to the carrier's website. Simply click on this link to track your package in real time. If you don't see your email, please check your spam/junk mail folder. For any questions, our customer service team is available to assist you.
How to contact your delivery drivers
Once your order has been shipped, you will receive a tracking number and the name of the carrier. For any questions regarding delivery (delivery times, address changes, rescheduling, etc.), you can contact the carrier directly using the link or contact information provided in the shipping confirmation email. If you encounter any difficulties, our customer service team is available to assist you and act as an intermediary if necessary.